Questions & Answers

Key information to help you make confident decisions about brokers, lenders, documents and property finance.

  • How much does it cost to use a mortgage broker, and how does Refyne get paid?

    There is no cost to you for using Refyne Loans. Mortgage brokers are paid a commission by the lender once your loan settles, meaning we are paid directly by the bank for arranging your finance.

  • Are you incentivised to recommend certain lenders?

    No. We will never recommend a lender simply because of the commission they pay us. Mortgage broking is a highly regulated industry, and we are required to act in our customers’ best interests when providing credit assistance. Our recommendations are based on your circumstances, lending needs and goals, and any commissions we receive from the lender are disclosed to you upfront.

  • Why should I use a mortgage broker instead of going directly to a bank?

    A bank can only offer its own products and lending policies. At Refyne Loans, we can compare options across a broad range of lenders to find a solution suited to your circumstances and goals. Every lender has different policies, which can affect how much you can borrow, LMI waivers, access to offset accounts, loan structures and how your income is assessed. By considering these differences, we can help structure your lending strategically and maximise your borrowing capacity, rather than being limited to the options available from a single bank.

  • Which lenders do you work with?

    We have access to 60+ lenders, ranging from the major banks through to smaller banks and specialist lenders. This gives us access to a wide range of lending policies, products and loan structures, allowing us to find an option tailored to your specific circumstances.

  • What documents will I need to provide?

    The documents required will depend on your circumstances. Typically, we’ll need identification, recent payslips or income documents, bank statements and details of your existing assets and liabilities. If you’re self-employed or purchasing through a trust or company, additional financial documents may be required. We’ll provide you with a clear list of exactly what we need based on your situation.

  • I don’t have a 20% deposit. Can I still buy a property?

    Potentially, yes. A 20% deposit isn’t always required to purchase a property. Depending on your circumstances, there may be options such as borrowing with a smaller deposit, using equity from an existing property, having a parent act as guarantor, using available equity in a parent’s property, or accessing eligible government schemes.

  • When should I get pre-approved?

    Ideally, before you start seriously making offers on properties. A pre-approval gives you a clearer understanding of your borrowing capacity and potential purchase price, while helping identify any lending issues early. This can save you significant time and stress once you’ve signed a contract and are working towards strict finance and settlement deadlines.

  • Should I buy an investment property personally, through a trust or through a company?

    The right ownership structure depends on your individual circumstances, investment strategy, and tax and legal considerations. Your accountant and legal adviser should help determine the appropriate ownership structure, while we can explain the lending implications of each option and structure the finance around the strategy you’ve chosen.

  • Can you help me consolidate my debts?

    Yes. Refinancing can allow you to consolidate debts such as credit cards and personal loans into a simpler loan structure, potentially reducing your repayments and overall interest costs. When structured correctly, debt consolidation can also improve your borrowing capacity and put you in a stronger position for your next property purchase.